Support Center
How can we help?
Get technical assistance, submit bug reports, or request account deletions.
Common Topics
- Medication reminders & schedules
- Caregiver sync logs
- Account connection links
- Data deletion request checks
Submit Support Ticket
Frequently Asked Questions
How does caregiver monitoring sync in MediSave?
Caregivers invite members by generating a unique connection link or QR code. Once linked, any log adjustments (Taken, Missed, or Skipped) trigger automatic Firebase updates, notifying caregivers immediately.
Does MediSave work without an active internet connection?
Yes, MediSave caches schedules locally inside an Android Room Database. When connectivity is restored, outstanding logs sync to Firestore automatically.
How do I request account deletion or data deletion?
You can request account deletion inside the app settings, or by emailing beatbounce80@gmail.com. We purge all cloud sync and database records within 7 business days.